Shipping policy

SHIPPING POLICY

Last updated: [06/09/2026]

OroMed Supplies (ABN 93 347 727 114) ships orders from our supplier network to customers in Australia and internationally. Please read this policy carefully before placing an order.

ORDER PROCESSING
Orders are processed within 1–3 business days of payment confirmation. Processing times may be longer during high-demand periods or public holidays.

DELIVERY ESTIMATES
- Australian orders: 10–15 business days, shipped via Australia Post.
- International orders: 20–30 business days, depending on destination country and customs processing.

These are estimates, not guarantees. Delivery times may vary due to customs clearance, local courier delays, or circumstances outside our control.

INTERNATIONAL ORDERS, DUTIES & TAXES
International customers are responsible for any customs duties, import taxes, or fees charged by their local government or customs authority. These charges are not included in your order total and are collected separately, typically on delivery. We are not able to predict or control these charges — please check with your local customs authority if you are unsure what may apply.

TRACKING
Once your order ships, you will receive a tracking number by email where available. Some international shipping methods may have limited tracking visibility once the parcel leaves Australia's jurisdiction or enters certain international postal networks.

DELAYS
Because many of our products are fulfilled through international supplier networks, delivery estimates above are averages and not guarantees. If your order significantly exceeds the estimated delivery window, please contact us and we will investigate with our shipping partners.

LOST OR DAMAGED PARCELS
If your order arrives damaged or does not arrive at all within a reasonable period beyond the estimated delivery window, contact us at sales@oromedsupplies.com.au with your order number so we can investigate and resolve the issue.

INCORRECT SHIPPING ADDRESSES
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect address provided by the customer. Contact us as soon as possible if you notice an error, we cannot guarantee a change once an order has been dispatched.

WHERE OUR PRODUCTS ARE MADE
Our range is sourced from manufacturers overseas. This is what allows us to offer realistic training equipment at student-friendly prices instead of the markups charged by traditional medical distributors. Every item is still checked against our own quality and description standards before it's listed.

QUESTIONS
For any shipping questions, contact us at sales@oromedsupplies.com.au.