Support

Frequently Asked Questions

Are these products safe to use on real patients?

No. All products sold by OroMed Supplies are designed for preclinical simulation, clinical skills training, and educational practice only. They are non-sterile and are not approved, certified, or intended for use in the diagnosis, treatment, or care of human or animal patients.

Where are your products made?

Our range is sourced from manufacturers overseas. This is what lets us offer realistic training equipment at student-friendly prices instead of the markups charged by traditional medical distributors. Every item is still checked against our own quality and description standards before it's listed.

How long does shipping take?

Australian orders typically arrive within 10–15 business days via Australia Post. International orders typically take 20–30 business days, depending on destination and customs processing.

Do you ship internationally?

Yes, we ship to Australia and a growing list of international destinations. You can check availability for your country using the country selector in our site footer, which will also show pricing in your local currency where available.

Will I have to pay customs duties or import taxes?

International customers are responsible for any customs duties, import taxes, or fees charged by their local government or customs authority. These are not included in your order total and are collected separately, typically on delivery.

What currency will I be charged in?

Prices are listed in Australian Dollars (AUD) by default. If you select a different country using the footer selector, prices will be shown in that country's local currency where available.

How do your prices compare to other retailers?

On many product pages you'll see a note showing the typical price for comparable equipment from traditional medical suppliers, alongside our own price. We're able to offer it lower because we source directly and skip the usual distributor markups.

What is your returns and refund policy?

We do not accept returns for change of mind. If your item arrives faulty, damaged, or incorrect, contact us within 14 days of delivery and we will work with our supplier network to resolve it. Nothing in our policy limits your rights under the Australian Consumer Law. See our full Refund Policy for details.

How do I track my order?

Once your order ships, you'll receive a tracking number by email where available. Note that tracking visibility can be limited for some international shipping methods once a parcel leaves Australia.

How do I contact you?

Email us at sales@oromedsupplies.com.au and we'll get back to you as soon as possible.