Refund policy

REFUND & RETURN POLICY

Last updated: 11/09/2026

OroMed Supplies (ABN 93 347 727 114) wants you to be satisfied with your purchase. Please read this policy carefully.

CHANGE OF MIND
We do not accept returns or offer refunds for change of mind. Please review product descriptions, images, and specifications carefully before ordering, as many items are supplied by third-party manufacturers and specifications may vary slightly between batches.

FAULTY, DAMAGED, OR INCORRECT ITEMS
If you receive an item that is faulty, damaged in transit, or different from what you ordered, contact us within 14 days of delivery at sales@oromedsupplies.com.au with:
- Your order number
- A description of the issue
- Clear photos of the item and any damage or fault

We will review your claim and work with our supplier network to resolve it, which may include a replacement, partial refund, or full refund at our discretion. In many cases, due to the cost of international return shipping, we may resolve the issue without requiring the item be sent back to us.

AUSTRALIAN CONSUMER LAW
Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded, including guarantees that goods are of acceptable quality, fit for purpose, and match their description. If a product has a major failure, you are entitled to a refund, replacement, or compensation under the Australian Consumer Law regardless of the general "no returns" position stated above.

PROCESSING TIME
Because our products are fulfilled through an international supplier network, resolving a faulty item claim may take longer than a typical domestic return — often several weeks — as we need to raise the issue with the relevant supplier before a resolution can be confirmed. We will keep you updated on the status of your claim.

REFUND METHOD
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at sales@oromedsupplies.com.au. We cannot guarantee cancellation once an order has been processed or dispatched to our supplier for fulfillment.

CONTACT US
For any questions about this policy or to start a claim, email sales@oromedsupplies.com.au.