Privacy policy

PRIVACY POLICY

Last updated: 11/09/2026

OroMed Supplies (ABN 93 347 727 114, "we", "us", "our") operates oromedsupplies.com.au. This policy explains how we collect, use, store, and protect your personal information when you visit our site or place an order.

INFORMATION WE COLLECT
When you browse our store or place an order, we may collect:
- Contact details: name, email address, phone number, shipping and billing address
- Order details: items purchased, order value, payment method (payment card details are processed directly by our payment provider and are not stored by us)
- Technical data: IP address, browser type, device information, and browsing behaviour on our site, collected via cookies and similar technologies
- Communications: any messages you send us via email or contact forms

HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil your orders, including passing shipping details to our fulfilment and delivery partners
- Communicate with you about your order, including shipping updates and customer service
- Improve our website and product offering
- Comply with legal and tax obligations
- With your consent, send you marketing communications (you can unsubscribe at any time)

HOW WE SHARE YOUR INFORMATION
We share your information only as necessary to run our business, including with:
- Shopify, our ecommerce platform provider, which processes and stores order and customer data on our behalf
- Payment processors, to securely process your payment
- Shipping carriers and our fulfilment/supplier network, to deliver your order — this may include sharing your name and delivery address with suppliers located overseas as part of order fulfilment
- Analytics and advertising providers, including Meta (Facebook/Instagram) and Google, to help us understand site usage, measure the performance of our ads, and show you more relevant advertising

META (FACEBOOK/INSTAGRAM) ADVERTISING
We use the Meta Pixel and Meta's Conversions API on our Site. These tools share certain information with Meta Platforms, Inc., including pages you view, products you view or add to cart, and purchases you complete. Where you have provided your email address and/or phone number to us, a hashed (encrypted, non-readable) version of it may also be shared with Meta for a feature called Advanced Matching, which allows Meta to match your activity on our Site with your Facebook/Instagram account for advertising measurement purposes.
Meta may use this information to show you ads for our products on Facebook and Instagram and to measure how effective those ads are. You can control the ads you see and Meta's use of your data through your Facebook/Instagram "Ad preferences" and "Off-Facebook activity" settings, or opt out of interest-based advertising generally via youronlinechoices.com.au or optout.aboutads.info.

We do not sell your personal information to third parties.

INTERNATIONAL DATA TRANSFERS
Because our products are fulfilled through an international supplier network, your order and delivery information may be transferred to and processed in countries outside Australia, including countries that may not have data protection laws equivalent to Australia's. By placing an order, you consent to this transfer as necessary to fulfil your order.

COOKIES
Our site uses cookies to operate the shopping cart, remember your preferences, and understand site traffic. You can control or disable cookies through your browser settings, though this may affect site functionality.

YOUR RIGHTS
Depending on where you live, you may have rights to access, correct, or request deletion of your personal information.
- Australian customers: you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
- EU/UK customers: you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, or restrict processing of your data, and the right to data portability.

To exercise any of these rights, contact us at sales@oromedsupplies.com.au.

DATA RETENTION
We retain your order and account information for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, and tax reporting obligations.

CHILDREN'S PRIVACY
Our site is not directed at children, and we do not knowingly collect personal information from children.

CHANGES TO THIS POLICY
We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date.

CONTACT US
If you have questions about this policy or how we handle your data, contact us at sales@oromedsupplies.com.au.